Ambrose Cleaning – Terms & Conditions
Last updated: 16/09/2025
These Terms & Conditions (“Terms”) govern the use of the website www.ambrose-group.co.uk (“Website”) and the provision of cleaning services (“Services”) by Ambrose Cleaning (“we”, “our”, “us”). By using the Website and/or booking our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or book Services.
1. About Us
Ambrose Cleaning is a residential cleaning business based in Manchester.
Registered address: 328 Bridgewater Point Worrall Street, Salford, United Kingdom, M5 4YA
Contact: 07933266578
2. Services
We provide residential cleaning, and related services as advertised on our Website.
Services may vary slightly depending on your property or requirements.
We reserve the right to decline a booking if we are unable to safely or reasonably provide the requested service.
3. Bookings
Bookings can be made via our Website, email, or phone.
A booking is only confirmed once we send a confirmation email or message.
Customers must provide accurate information when booking and notify us of any hazards or special requirements.
All bookings are subject to these Terms and our Privacy, Refund, and Cancellation Policies.
4. Pricing & Payment
Prices are displayed on our Booking page or communicated at the time of booking.
Payment is due in full at the time of service, unless otherwise agreed in writing.
All prices exclude VAT unless otherwise stated.
5. Customer Responsibilities
Customers must ensure safe access to their property and inform us of any potential hazards (e.g., pets, chemicals, fragile items).
Customers are responsible for securing valuables; we recommend removing or securing items of value before our staff arrive.
Services do not include any work outside the agreed scope unless agreed separately in writing.
6. Our Responsibilities
We will provide Services with reasonable care, skill, and professionalism.
We aim to complete Services within the agreed timeframe.
We are not responsible for pre-existing damage, wear and tear, or conditions outside our control.
7. Liability
Our liability for any loss or damage arising from our Services is limited to the cost of the service provided.
We are not liable for indirect, consequential, or economic losses, including loss of profit or business.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or any liability that cannot be excluded by law.
8. Data Protection
We handle your personal information in accordance with our Privacy Policy.
Customer data is used only to provide and manage our Services, process payments, and communicate with customers.
We do not sell, rent, or share your data with third parties outside of providing Services (e.g., payment processors).
9. Refunds & Cancellations
Our refund and cancellation policies are detailed separately here.
By booking Services, you agree to comply with the terms outlined in those policies.
10. Website Use
You may use our Website for lawful purposes only.
You may not reproduce, copy, distribute, or modify any content on the Website without our permission.
We are not liable for any downtime, errors, or loss arising from Website use.
11. Intellectual Property
All content, logos, branding, and materials on the Website are owned by Ambrose Cleaning.
No part of our Website or Services may be used in a way that infringes on our intellectual property rights.
12. Changes to Terms
We may update these Terms from time to time.
Updated Terms will be posted on the Website, with the “last updated” date revised.
Continued use of our Website or Services constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by English law.
Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the English courts.
By using our Website or booking Services, you confirm that you have read, understood, and agreed to these Terms & Conditions.