Frequently Asked Questions (FAQ)

1. What services do you offer?

We provide a range of professional cleaning services, including:

  • Domestic cleaning (regular or one-off)

  • End-of-tenancy cleans

  • Deep cleaning and specialist services

  • Bespoke requests
  • One-night stay cleans

2. How do I book a cleaning?

You may click HERE to visit our booking page, or contact us below:

  • Email us at contact@ambrose-group.co.uk

  • Message us on WhatsApp HERE

Our prices are listed on our booking page. Please send any questions or queries to our email or WhatsApp.

3. What areas do you cover?

We offer services around Manchester City Centre, including the outskirts such as Salford & Ancoats. If your location isn’t available via our booking system, please email us or message us on WhatsApp with your area and we will see if we can accommodate.

4. Do I need to provide cleaning products?

Unlike some companies, we don’t use our customers supplies. Everything will be brought and provided by your cleaner, to ensure a high quality clean every time.

5. What if I need to cancel or reschedule?

We understand that plans change. Please give us at least 4 hours notice for cancellations or rescheduling to avoid a cancellation fee. For full details, see our Cancellation & Refund Policy.

6. Is your team insured and vetted?

Yes. All our staff are fully trained, background-checked, and insured, so you can have complete peace of mind.

7. Can I request the same cleaner every time?

You may request the same cleaner every time and we will do our best to accommodate. We understand how important it is to know who is carrying out your service and we ensure each customer that all of our team members are trained in the highest of standards when it comes to cleaning and customer service.

8. How do I pay for services?

We accept payments via:

  • Bank transfer

  • Online card payment

  • Other methods MAY be available on request

Receipts & invoices can be provided on request.

9. What if I’m not satisfied with the clean?

If you’re unhappy with any part of a service, contact us within 24 hours, and a member of our team will be on hand to resolve any issues. Your satisfaction is our number one priority.

10. Do you offer one-off or emergency cleans?

We don’t require our customers to sign a rolling contract and one of cleans are always available. If you can’t find a time slot that is required or if you are after a clean on short notice, please contact us via WhatsApp and we will do our best to help you.