Privacy Policy

Last updated: 26th January 2026

Ambrose Cleaning Group LLP (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details such as name, address, phone number, and email.

  • Service details such as your booking information, property details, and cleaning requirements.

  • Payment information (processed securely through our payment providers; we do not store card details).

  • Communication records such as emails, messages, or enquiries sent to us.

  • Website usage data such as cookies, IP addresses, and browsing behaviour (if you use our website).

2. How We Use Your Information

We use your personal data to:

  • Provide our cleaning services and manage bookings.

  • Communicate with you about your service, enquiries, or updates.

  • Process payments and send invoices/receipts.

  • Improve our services and website.

  • Comply with legal or regulatory obligations.

    Marketing communications
    We may occasionally contact you by SMS or email with service updates or special offers related to our cleaning services. You can opt out at any time by replying STOP to SMS messages or by contacting us directly.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Trusted service providers (e.g., payment processors, IT systems, website hosting).

  • Regulators or authorities if required by law.

  • Our staff and contractors, only where necessary to deliver our services.

4. How We Store and Protect Your Data

We store your personal information securely and only for as long as necessary to provide our services or meet legal obligations. Access is restricted to authorised personnel only.

5. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to your data if inaccurate.

  • Request deletion of your data (where legally applicable).

  • Restrict or object to how we use your data.

  • Request a copy of your data in a portable format.

To exercise any of these rights, contact us at contact@ambrose-group.co.uk.

6. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can adjust your browser settings to refuse cookies if you prefer.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Ambrose Cleaning Group LLP
Email: contact@ambrose-group.co.uk
Phone: +447933266578

If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk